The hotel is conveniently located near the train station, making it easy to arrive and depart. it is close to the center of the city, allowing guests to easily explore the sights and attractions. the rooms are comfortable and the bathrooms are clean, providing a pleasant stay. the staff is friendly and accommodating, offering excellent service throughout the stay. the breakfast is tasty and satisfying, providing a good start to the day. Guests also have access to facilities such as a restaurant and bar, adding convenience and enjoyment to their stay.

Some areas of the hotel may be in need of renovation or updating.

Good location with secure parking. Fair-sized room with clean & spacious bathroom. Nice breakfast buffet.

Staff not very welcoming.

Very good hot and cold buffet breakfast

The amount charged obn departuree exceeded Booked.net quoted price. Reception took written confirmation from us on arrival so we could not double-check until returning home.

The hotel had a great location close to both the airport and the city center, making it easy to get around during my business trip. The staff were very friendly and helpful, always going out of their way to make sure my stay was comfortable. I also appreciated the plentiful and varied breakfast options, which kept me going through the morning.

The room was a bit shabby and outdated, with thin walls that allowed me to hear other guests in their rooms. Despite these minor issues, the hotel offered good value for the price and I would recommend it for anyone on a budget or looking for convenience.

Very old. Don't feel like a 4 stars Hotel.

The room was excellent. The staff was friendly, the room was well decorated and the hotel was centrally located. Terrific Basque Country town without the overcrowded tourist atmosphere.

The hotel is conveniently located near the city center and walking distance to key attractions. the breakfast buffet was impressive with a variety of options. the staff was friendly and welcoming.

The room was outdated and in need of renovation, with visible wear and tear. the noise level was high and made it difficult to sleep at night.

The cost and location is quite good. La ubicación y su precio es muy conveniente.

I think this Hotel needs some redecoration, It has several years.Internet Wifi has a quite low signal on the rooms. I had to go to reception floor to have good signal. El Hotel necesita una remodelación. El Wifi es tiene poco alcance. De todas maneras,

I chose this hotel because of the situation but it is not very the best situation in Vitoria.

You have to park in the hotel and pay for it.

Large pleasant room. Comfortable beds.Good bedding. Clean. Large bathroom with excellent shower. Room at rear was quiet. Underground garage. Close to shops and restaurants of all kinds.

Lack of soap for washbasin, bidet - only bath gel dispenser supplied over bath.Staff seemed to think a request for soap was unusual. Annoying when their in house information invited us to enjoy the bathroom amenities (shower cap and small pack of tissues). Not good enough in this level of hotel. Advise unloading at front of hotel as garage accessible only by steps. Restaurant does not open till 8.30 p.m. Restaurants nearby also only opened late apart from tapas bars, Chinese and cafeterias. Expensive breakfast. Better in cafe across road. No information in room about meals in restaurant only room service. Menu outside restaurant showed only fixed menu. Garage very expensive.

The hotel is very central and has free WiFi, the restaurant is OK and the rooms are confortable

Parking is possible in the hotel at a fee, otherwise street parking can be difficult to find.

Hotel is fairly central and a short walk from the city centre. Small but adequate room. Good breakfast. Free WiFi.

Hotel generally a bit tired. Bathroom in room didn't smell very fresh. Hotel car park very expensive.

It's located near the city centre. The room was big, comfortable and had air-conditioning, which was a relief from the summer heat, as well as a big tv.

The room was superb

The noise on the club below

No kettle in the bedroom (To make tea) and no option to have one available!